Important Information
Policies
To help make your stay at Sheraton West Des Moines Hotel in West Des Moines as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies built around organized and flexible stays.
Policies at Sheraton West Des Moines Hotel work alongside the hotel’s contemporary room features and upscale amenities to create a smooth experience for business and leisure travelers.
- Check-In and Check-Out
Check-in generally begins during the afternoon, while check-out takes place before midday. Timing requests depend on availability.
- Identification Requirements
Guests are typically required to present valid government-issued photo identification and a payment method during registration.
- Payment Policies
Major credit cards are accepted, and some reservations may require deposits or temporary authorization holds.
- Smoking Policies
The hotel maintains non-smoking rooms and indoor public areas throughout the property.
- Pet Policies
Pet-friendly accommodations may be available depending on room category and reservation terms. Additional fees or restrictions can apply.
- Cancellation Policies
Cancellation conditions vary based on reservation type, selected rates, and booking dates. Flexible reservations may allow changes before arrival deadlines.