West Des Moines Hotel

Clear policies built around organized and flexible stays. 

Policies at Sheraton West Des Moines Hotel work alongside the hotel’s contemporary room features and upscale amenities to create a smooth experience for business and leisure travelers.

• Check-In and Check-Out

Check-in generally begins during the afternoon, while check-out takes place before midday. Timing requests depend on availability.

• Identification Requirements

Guests are typically required to present valid government-issued photo identification and a payment method during registration.

• Payment Policies

Major credit cards are accepted, and some reservations may require deposits or temporary authorization holds.

• Smoking Policies

The hotel maintains non-smoking rooms and indoor public areas throughout the property.

• Pet Policies

Pet-friendly accommodations may be available depending on room category and reservation terms. Additional fees or restrictions can apply.

• Cancellation Policies

Cancellation conditions vary based on reservation type, selected rates, and booking dates. Flexible reservations may allow changes before arrival deadlines.